Teramind’s Idle
Time
Software
Active time as an indicator of engagement can inform productivity and security use cases alike.
Why does Active vs. Idle Time monitoring matter?
Not all roles are measured in activity level, but some require it. For example, software developers and call center agents have a high correlation between activity levels and outcomes.
Even in other roles that require more breaks to think, process information, research, and collaborate, drops in activity levels can be a sign of disengagement.
Solve key challenges that normally
- Know when an employee is starting to “check out” and alert front line managers when it’s time to offer support.
- Identify overperformers and stem the risk of burnout by encouraging periodic “brain breaks”.
- Ensure that task-oriented roles, like call center agents or developers, remain in the optimal activity range of 70-80% active.
- Validate time tracking and hours billed for 3rd party contractors.
- Use activity level to gauge who might be increasingly disengaged, an early warning sign of emerging insider risk, and correlate with additional metrics.
- Prevent the practice of “double dipping”, where employees are working 2 jobs during the same 8 hour work day without informing either employer.
- Provide evidence for internal audits or client requests for proof of billable hours for which you are invoicing them.
Why is it important to monitor email?
On its own, active vs. idle time can inform a limited view of employees, but when contextualized with role, responsibility, and outputs, it can enhance your understanding of how and why people perform as they do. What about Activity Falsification, such as mouse jigglers? Learn more about this topic and how OMNI’s AI capabilities solve for “fake” active work time.
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What our Customers Say
Larissa H.
IT Support Specialist
Yakir D.
CIO
IT Security & Risk Manager
$7B Manufacturing Enterprise
