Last updated: June 19, 2018
As you will see in the Policy, we only use the information collected to improve our services for our users. If after reviewing the Policy you have any further questions, please contact us at firstname.lastname@example.org.
- When we say, “we,” “our,” or “us,” we’re referring to Teramind Inc., our employees, directors, officers, affiliates, and subsidiaries. When we say “you” or “your,” we are referring to the person or entity that’s registered with us to use the Teramind Services.
2. Information We Collect
Information you provide to us: When you register for and use Teramind, you are providing us with information, which we collect. This information may include your name, surname, billing and mailing address, email address, phone number(s), and credit card information. We use a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information for any purpose except for credit card processing on our behalf.
Information from your use of Services: This information may include IP Address, location information, date and time, browser type, and any other action you might have taken to use and while using the Services. In addition, the Service can be configured to capture the following data from subjects monitored by the Service: Screen recording, keystrokes, website visit history, application usage history, search engine queries, emails, instant messages, social media posts, audio, printed documents, network activity, log in / log out activity, file transfer activity, and time active/idle.
Cookies: When you use Teramind, we store “cookies”, which are strings of code, on your computer. We use those cookies to collect information about when you visit our Website, when you use the Services, your browser, your operating system, and other similar information. Most browsers allow you to block and delete cookies. However, if you block our cookies, our Services may not work properly.
Web Beacons: Our third-party partners may employ web beacons to track online user movement to help us better understand what content is effective. Web beacons are tiny graphics with a unique identifier that are embedded in websites and in newsletter emails. With web beacons, our third-party partners may collect information about you, such as your IP address, your browser or email client type, and other similar details. We use the data from our third-party partners to improve our services.
3. How We Use Your Information
- To provide the Services.
4. How We Share and Disclose Your Personal Information
While we never share your personal information with nonaffiliated companies, we may share your personal information in the following ways:
- We may share information with service providers who provide necessary services to Teramind and to strategic partners who help us market Teramind – for instance to send out newsletters or to process payments.
5. Public Information and Third Parties
Teramind Blog: We may have public blogs on our Website. Any information you provide in these areas may be read, collected, and used by anyone. If your personal information appears on our blogs and if you would like to remove it, you can send your request to email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We may share your information with third parties for purposes of facilitating your requests and in connection with tailoring advertisements, measuring and improving our service and advertising effectiveness, and enabling other enhancements.
We engage third party companies and individuals to perform some services on our behalf. These third parties have access to your information so that they may perform these tasks on our behalf and they are prohibited by us from using or disclosing your information for any purpose other than to provide this assistance, except to the extent required by law. We may permit our service providers to use aggregate information which does not identify you or de-identified data for other purposes.
We publish customer testimonials on our website, which may contain personal information. We obtain consent to post the customer’s name along with their testimonial. To request the removal of your personal information from a testimonial, please email us at firstname.lastname@example.org.
6. Direct Marketing
Right to Disagree. When Personal Data is processed for direct marketing purposes, you have the right at any time to disagree with handling of Personal Data related to you for such marketing purposes, including profiling, insofar as it relates to such direct marketing.
Opposition. When you oppose the processing of data for direct marketing purposes, personal data is not processed for such purposes. We shall inform you clearly of your rights at the latest at the first contact with you, and this information shall be provided clearly and separately from all other information.
Your Consent. We also use your information with your consent, including: (i) to administer promotions you have entered; (ii) to serve advertising tailored to your interests on our third-party services; (iii) to send you newsletters and other promotional communications about our and third-party products, offers, promotions, rewards, events, and services; and (iv) fulfill any other purpose disclosed to you and with your consent.
We take precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
We follow generally accepted industry standards to protect your information, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, however, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
When you enter sensitive information (such as credit card number) on our order form, we encrypt the transmission of that information using secure socket layer technology (SSL).
8. Correcting and Updating Information
If you are our customer and would like to access or delete information that you provided, you may do this by signing in to Teramind and making the change or by emailing us at email@example.com. We will respond to your request within 30 (thirty) calendar days. We may decline to process unreasonable requests or requests that are not otherwise required by local law.
We retain your information and data that we process on your behalf as long as your account is active, as needed to provide our Services, and as necessary to comply with our legal obligations and resolve disputes.
We have no direct relationship with third parties with whom our users may interact using the Services. Any such party who would like to amend or delete data which may be stored in the Services should direct his or her request to the applicable Teramind user acting as the “data controller” for such information.
Any such party who no longer wishes to be contacted by a Teramind user, should contact that Teramind user directly.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here and by email.
10. Effective Date