Workforce Optimization Software to Maximize Productivity & Performance
Transform workforce management with data-driven insights that increase productivity, improve operational efficiency, and help teams deliver exceptional customer experiences.
Trusted by 10,000+ organizations to improve productivity, security, compliance, and workforce efficiency.
4.6 out of 5 from 138 reviews
4.6 out of 5 from 86 reviews
4.4 out of 5 from 19 reviews
Why Choose Teramind for Workforce Optimization
Drive Workforce Productivity Through Real Insights
Our workforce optimization software provides deep visibility into employee productivity and team performance. Make better decisions using comprehensive data about how your workforce operates.
Optimize Operations with Performance Management
Transform workforce management through continuous performance monitoring. Identify coaching opportunities, reduce labor costs, and improve efficiency across your organization.
Achieve Business Goals with Data-Driven Management
Core Teramind Features for Workforce Optimization
Our management software combines workforce analytics, performance management, and quality monitoring to maximize employee productivity.
Performance Management and Analytics
Optimize team productivity with comprehensive performance insights:
Monitor agent performance metrics and productivity trends in real-time
Track employee productivity across departments and teams
Identify top performers and those needing additional coaching
Generate performance reports that drive better decisions
Measure operational efficiency improvements over time
Quality Management Tools
Ensure consistent service quality across your workforce:
Monitor customer interactions for quality assurance
Track employee activities to maintain service standards
Identify training needs through behavioral analytics
Create quality scorecards based on actual performance data
Improve customer experience through better workforce oversight
Workforce Analytics and Insights
Transform data into actionable workforce optimization strategies:
Access unified suite of analytics for comprehensive workforce visibility
Track key features of employee performance and engagement
Identify pain points in current processes and workflows
Monitor team performance trends and patterns
Generate insights that help retain talent
Operational Efficiency Monitoring
Control costs while improving workforce productivity:
Track labor costs and identify optimization opportunities
Monitor workforce utilization and efficiency metrics
Analyze time data to reduce operational waste
Measure ROI of workforce optimization initiatives
Create benchmarks for continuous improvement
Automated Response and Risk Management
Proactively manage workforce compliance and security:
Set automated alerts for performance thresholds and policy violations
Monitor compliance with company policies and procedures
Detect risky behaviors before they impact operations
Create rules-based responses to common workforce issues
Maintain security while optimizing workforce efficiency
Business Intelligence and Reporting
Make informed decisions with comprehensive workforce data:
Generate detailed reports for human resources and operations
Access real-time dashboards for immediate insights
Track customer satisfaction metrics linked to employee performance
Export data for deeper analysis and planning
Create custom alerts for performance thresholds
Teramind's Core Features
Leverage Teramind’s unparalleled power to solve your workforce challenges.
Live View & Historical Playback
Monitor employee screens in real-time or review past activity with historical playback to gain complete visibility into user activity and computer activity.
Optical Character Recognition
Teramind’s OCR functionality allows you to extract text from images and screenshots, enhancing your monitoring and analysis capabilities.
Website
Monitoring
Track employee time spent on websites, identify unproductive web browsing, and enforce company policies with comprehensive website monitoring.
Application
Monitoring
Monitor application usage, track time spent on specific apps, and identify potential security risks with detailed application monitoring on your endpoints.
Email
Monitoring
Monitor employee emails to prevent data leaks, ensure compliance with company policies, and protect sensitive information.
Instant Message Monitoring
Track instant messages and conversations to gain insights into team communication and collaboration, and ensure compliance.
Social Media Monitoring
Monitor social media activity to protect your brand reputation, prevent data leaks, and ensure employees adhere to company policies.
Network
Monitoring
Gain visibility into network activity, identify potential security threats, and optimize network performance with network monitoring.
Citrix
Monitoring
Monitor employee activity within Citrix environments, track application usage, and ensure data security with specialized Citrix monitoring on your devices.
Remote Desktop Control
Take control of remote employee computers in real-time to provide support, troubleshoot issues, or prevent data breaches and insider threats.
RDP Session Recording
Record RDP sessions to gain a comprehensive understanding of user activity, troubleshoot technical problems, and ensure compliance.
Productivity
Analysis
Analyze employee productivity with detailed metrics, identify areas for improvement, and boost productivity across your team members.
Active Vs. Idle
Time Logs
Track active and idle time to understand how employees spend their work hours and optimize time management and productivity.
Unproductive Work
Time Analysis
Identify unproductive work time, analyze patterns, and implement strategies to improve efficiency and time management.
Try a Live Demo
of Teramind
Interact with a live deployment of Teramind
to see how our platform works.
