Teramind

Remote Employee Monitoring

Track Your Off-Site Team's Activity for Security and Productivity

Insights and Security for Remote Employees with Teramind

Remote work in all sectors have been steadily rising over the years. According to a Gallup report, American employees working remotely rose to 43 percent in 2016 from 39 percent in 2012. And it’s a global phenomenon too.A study released by IWG found that 70 percent of professionals around the world work away from the office at least once a week, and 53 percent at least half of the week. Remote work is not favorable to employees only, more and more companies embracing a ‘remote first’ and ‘agile team’ philosophy – including Teramind! According to a 2019 study by Owl Labs found, 16 percent of global companies are fully remote and 40 percent are hybrid (companies who offer both remote and in-office option).

There are many ideal factors to this setup. For instance, remote work can boost productivity while significantly reducing the costs of office space and other accouterments. As a result, many companies are embracing this culture.

But that’s not to say that remote work is without its own set of problems. Communication challenge, loss of productivity due to lack of supervision, feelings of alienation, difficulty of managing accountability, high turnover, difficulty of tracking project, timeline and payroll, security concerns - all can add up to diminish the benefits of remote work. Fortunately, with the right strategy and tools you can effectively monitor your remote workers to identify and address these issues to fully reap the benefits of a distributed team.

Teramind Ensures Productivity and Security for Your Off-Site Teams

Organizations can use Teramind’s all-inclusive remote employee monitoring solution to track time and engagement, manage projects, reduce expenses and ensure overall productivity of a remote team. Additionally, Teramind’s automated Policy & Rules Engine enforces security best practices to defend your organization from theft, sabotage and other threats either intentional or accidental. With Teramind’s remote user monitoring you can:

  • Monitor virtually all remote user activity and behavior.
  • Manage schedule, track time, projects, tasks and expenses.
  • Track employee engagement with comparative metrics like active vs. idle time, productive vs. unproductive time, session vs. work time etc.
  • Remotely view and control user desktop.
  • Enforce security policy and rules even when the user is offline.
Teramind UAM value diagram

Industry Statistics Show Why Companies Need To Monitor Remote Employees

Remote Work is Popular Among Companies Globally
A 2019 report shows, 70% professional globally work remote at least once a week, while 53% work remotely for at least half of the week. Source: IWG.

70%

People Globally Work Remotely At Least Once a Week

Yet, Many Companies Lack Tools & Policy for Remote Work
While remote work is becoming more commonplace on an individual level, companies still have work to do to support distributed teams. Source: Upwork

57%

of Companies Lack a Remote Work Policy

Engagement is Critical for Remote Worker Productivity
70% of remote employees feel left out of the workplace.due to lack of knowledge sharing and communication practices. Source: Igloo.

70%

Remote Employees Feel Left Out of the Workplace

Unattended Remote Employees Cause Security & Privacy Risks
According to a report, more than 75% of employees don’t bother with privacy measures when working remotely in a public place. Source: Cisco.

75%

of Remote Employees are not Careful About Privacy

Teramind Remote Employee Software Features

Successfully Manage Off-Site Teams with Teramind

Get Complete Visibility on All Remote User Activity

Teramind visually records every action that all remote users make not just your remote employees but also third-party vendors and external contractors. They can be on a local machine, remote domain, servers or terminal servers. Teramind tracks virtually all system objects like: web, apps, email, file transfers, etc. Uncover what your users are up to both online and offline. Each object can be configured to take into consideration what needs to be monitored and who has access to the monitored records. This allows for instant administrative oversight in respect to all user activity while complying with any privacy requirements.

Increase Productivity of Your Off-Site Workforce

With Teramind, track both in-office and remote employee activity throughout the day, then aggregate that data to produce detailed metrics, such as:

  • A breakdown of work-related vs. non-work-related tasks.
  • Minute-to-minute trend graphs showing how much time is spent on specific projects.
  • Prioritize important projects and ensure your team is focused on them.
  • Use the various productivity reports to track progress and adjust tasks to ensure they meet their productivity goals.

Reduce Administrative Overhead

With Teramind’s built-in administrative features, many of the repetitive yet import clerical tasks can be automated or made efficient. For example, with Teramind you can:

  • Setup schedules and automatically track attendance, breaks, sick hours, late shifts, absence etc.
  • Track the time, performance and cost for projects with remote contractors and hourly remote employees reducing the need for manual invoicing and oversight.
  • Reduce project supervision by automatically identifying tasks based on employee apps and web usage.

Increase Remote Worker Engagement

Develop your own KPIs and metrics to measure remote employee engagement: how many hours are your home-based workers active? Maybe they’re spending too much time on social media because you are not there to see them? Getting buried under Emails? You can track employee performance over time and see if they are on a decreasing trend. Identify the cause of disengagement and then systematically address them. For example:

  • Address communication issues by identifying which methods works best for your remote team (i.e. email/phone/IM).
  • Reduce time spend on developing performance reviews by automatically identifying high performing vs laggards.
  • Provide a continuous, automated feedback based on their behavior & activity.

Optimize Workflows and Reduce Cost

Teramind can track employee active vs idle time and allows you to send automated notifications to remote workers if they are idling excessively. With payroll reports and activity category breakdown, you can build an accurate estimate of which type of works takes how much time and then set your team’s deliverables accordingly reducing slack times and overtime hours. Using the software’s device monitoring feature, you can implement policies like set a limit on printer to reduce paper and ink waste.

Improve Time Management

Use Teramind Revealed Agent to let remote users themselves identify and track what projects/tasks they're working on reducing supervision time. Or, use the Hidden Agent to automatically assign tasks to employees based on their apps/web activity. Use built-in scheduler to track attendance; receive alerts when users deviate from their scheduled work hours.

Additionally, Teramind has integration support for all your favorite project management tools like JIRA, Trello, BaseCamp, Redmine etc.

Detect Suspicious Behavior with Automated Policy & Rules

Define what constitutes dangerous or harmful user behavior and Teramind’s sophisticated anomaly engine will automatically detect when an employee deviates from their normal parameters or exceeds acceptable risk levels. Teramind can detect anomalies in applications, emails, network, file activities and more. Immediately get notified about harmful user activity, lock out user or take remote control of the compromised system before any malicious or fraudulent attempts are made.

Use Remote Desktop Control for Security and Training

A user's ability to access a desktop can be instantly taken away by putting Teramind's remote control feature to use. Manually overriding an account removes the user from the equation, ensuring that activity is contained, and potential threats are eliminated. Remote control can be started by simply clicking on the remote icon on all live sessions. Override all manual inputs by a user to prevent sensitive data from being altered and data breaches from occurring.

Monitor and Audit Remote Logins and Network Activity

Teramind's network monitoring tools allow administrators to monitor network traffic for all remote users connected to your business network, their identity, location, time and exact IP ports utilized for the connection. Additionally, automated networking rules can alert administrator when suspicious remote user activity is detected. For example, repeated connection attempts, initiation of specific root processes, use of suspicious connection protocols, login sessions at abnormal hours etc. Network monitoring allows administrators to block connections or data transmissions from a remote user for individual IP addresses or computers.

Build a Security Sandbox for Unsanctioned Remote Users

Teramind allows you to create virtual servers on Windows, VMware Horizon etc. Utilizing this capability, you can for example, setup a Terminal Server for your remote vendors or contractors and install the Teramind Agent on it. Users can then login to the server using RDP keeping out of your internal network and repositories. At the same time, you can record their activates separately, restrict access or take control of the server in case of an incident keeping rest of your business immune to disruption.

Flexible Deployment Options

On-premise - control the Teramind implementation in its entirety, stay off-cloud if that’s your firm’s operational model, leverage LDAP groups and users to identify which users and groups to apply which policies and rules to.

Teramind Private Cloud - use your own secure, scalable private cloud implementation including AWS, Google Cloud, Azure and more.

Teramind Cloud - trust us the management of the Teramind deployment and infrastructure. Only install Teramind Agents on the machines you want to monitor and set up your users, policies and rules and let us take care of the rest.

Teramind is Ranked #1 for Remote Monitoring:



And others.

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