Cyber Security in the Retail and E-commerce Industry

Unified User Activity Monitoring, Information Security and PCI Compliance in a Single Solution

Teramind for Retail and E-Commerce Cyber Security

Cyber security issues in the e-commerce and retail industry are wide-ranging. The retail and e-commerce industry faces a growing risk of cyber security breaches and stolen information.

Target, Wal-Mart, TJX, Home Depot, eBay - all have been hit by data breaches. A 2020 research report from IBM and Ponemon Institute suggest that the average cost of a data breach in the retail industry is $2.01 million.

PCI can charge hefty penalties if the retailer is found to violate the mandatory PCI DSS compliance requirements. There are other opportunity costs to consider as well:

  • Possible civil litigation
  • Customer churn
  • Suspension of accounts
  • A large dent in brand reputation

In fact, a data breach has one of the top three negative effects on brand reputation. Online retailers and e-commerce sites are even more susceptible to cyber-attacks and data breaches. Their use of the internet and cloud make online retailers and e-commerce a prime target.

Retail and e-commerce companies also capture a vast amount of personal information, behavioral, and tracking data. All this data is used to enable personalized experience to their customers but is also a prime target of cyber security threats. This means cyber security in the retail industry needs to protect a significant amount of information.

It also means, when a breach occurs, retail and e-commerce brands are held liable. the PCI standard shows that the average cost of a breach for a large website is 4 million dollars.

Retailers need to implement strict restrictions on data access, monitor employees, and have the capability to identify insiders. Insiders are often the main cause of cyber security breaches, whether intentionally or inadvertently.

Teramind’s E-commerce Cyber Security Addresses Activity Monitoring, Threat Detection, DLP Needs with a Single Unified Solution

Teramind’s cyber security in the retail industry has been assisting retailers from department stores, supermarket chains to specialty stores. Teramind’s e-commerce cyber security system has worked with businesses of all sizes and industries, including:

  • Haute couture
  • E-tailers
  • Drop-ship businesses

Teramind’s cyber security in the retail industry protects customer data, financial transactions, personal information, trade secrets, and more.

Teramind’s Cyber Security for Retail and Ecommerce comes with:

  • Real-Time User Activity Monitoring: provides granular visibility across your team, departments, and vendors 24/7.
  • Endpoint Data Loss Prevention: secures sensitive data residing in Point-of-sale (POS) systems, back-office workstations, shared over the network, or on the Cloud.
  • Risk-Based Insider Threat Prevention: thwarts any sabotage, collusion, or other malicious intent by employees, and privileged users.
  • Teramind for Retail and Ecommerce value diagram

Cyber Security in the Retail Industry Protects from Major Data Breaches, Card Frauds, and Other Cyber Crimes

Retail is a Prime Cyber Crime Target, Especially in the U.S.

A recent report by the Ponemon Institute shows a cyberattack occurs in a retail businesses just short of twice each day. Source: Ponemon Institute


Retail Firms Get Hit by an Avg. 50+ Cyberattacks Every Month

Data Breaches Affect Customer Loyalty Significantly

A global survey of 10,000+ people found, If a company suffered a data breach, 70% of consumers would stop doing business with it. Source: Gemalto.


of Consumers Would Abandon a Breached Business

E-commerce Sites are Used by Hackers Using Stolen Data

A recent report showed that 80-90% of the people who log in to a retailer's e-commerce site are hackers using stolen data. Source: Shape Security / Business Insider.


of E-commerce Site Users are Hackers in Disguise

Card Fraud Losses will Affect Banks and Merchants

Global losses from payment fraud has tripled from $9.84 Billion in 2011 to $32.39 in 2020. And, the trend continues to rise. Source: Merchant Savvy


Estimated Global Card Fraud Losses by 2027

Teramind Helps Retailers Protect Sensitive Data

Brick & Mortar Stores

  • Personally Identifiable Information (PII):
    • Name
    • Address
    • Social security number
    • Date of birth
    • Driver's license
  • Payment Card Industry Data Security Standard (PCI DSS):
    • Cardholder data
    • CC no.
    • Debit card no.
    • CAV/pin
    • Magnetic code
    • SWIFT
    • ABA
    • Routing
  • Supplier/vendor contracts

Online Retailers / Ecommerce

  • Customer data – PII + PCI
  • User preferences and buying patterns
  • Business processes
  • Session logs
  • Site cookies
  • Customer credentials
  • Support pin
  • Black/whitelisted IPs
  • Public keys
  • Saved shopping buckets, promotions, discounts, and loyalty codes

Corporate Data

  • Business processes and strategic plans
  • Price/cost/supplier/customer lists
  • Source code, formulas, patents, and other types of IPs
  • Acquisition plans, M&A announcements, legal documents, and other confidential matters
  • Payroll, accounting, and financial data

And More...

  • Billing/invoice, tax/VAT, GST/HST, enrollment,and payment-related data
  • GDPR special data categories:
    • Trade union data
    • Biometric
    • Geo-location
  • For Official Use Only (FOUO), Confidential and Protected file tags
  • Federal Tax Information (FTI), Covered Financial Information (GLBA), etc.

Teramind’s Retail and E-commerce Cyber Security Delivers Data Security, Customer Protection, and Compliance

Real-Time Visibility and Control

Teramind visually records every action that a user makes for over 12 objects, including:

  • Screen
  • Apps
  • Websites
  • Files
  • Emails

Uncover what your employees are up to, both online and offline. Each object can be configured to take into consideration what needs to be monitored. You can also decide who has access to the monitored records.

You can specify who you want to monitor, how much you want to monitor, when and for how long. Monitoring allows for instant administrative oversight in respect to all user activity. However, you’ll still be able to comply with any privacy requirements.

Sensitive Data Discovery and Classification

Teramind’s retail and e-commerce cyber security has built-in templates for many classified and unclassified data types, including:

  • Personally Identifiable Information (PII)
  • Protected Health Information (PHI)
  • Personal Financial Information (PFI)
  • Cardholder data
  • Banking codes

Custom data types specific to your organization can be easily created using regular expression (RegEx) and natural language definitions. Combine OCR and fingerprinting with:

  • Multiple logic
  • File origin
  • File properties
  • Data content

With all these features, you can discover classified information in structured/unstructured data or even images ‘on the fly.’

Powerful Policies and Rules Engine

The core of Teramind’s cyber security for the retail industry is its automation. Teramind comes with hundreds of pre-defined policies and rules. For example:

  • Block email containing sensitive keywords
  • Stop uploading of a confidential documents
  • Detect screen capture
  • Prevent the use of external drives

The templates cover virtually every use case of data loss prevention, insider threat detection, and compliance requirements. Just pick a policy or rule template, and all the data definition, content source, the condition will be set automatically for you to edit.

Data Loss Prevention & Egress Control

Teramind’s retail and e-commerce cyber security helps you put exfiltration and egress controls in place. These rules help prevent illicit sharing of information.

For example, use the File Transfer rules to block external drives. Use Clipboard rules to prevent sharing of confidential information like customer data outside the CRM.

Utilize Network rules to restrict download/ upload operations in the Cloud for certain file types or all files. Or use dedicated Social Media and IM rules to prevent potential data leaks by social engineering.

There are hundreds of use cases where Teramind can proactively defend your data from malicious or accidental leaks or misuse.

Behavioral Anomaly Detection

Use cyber security for the retail industry to define what constitutes dangerous or harmful user behavior. Once defining harmful behavior, Teramind’s engine will automatically detect when a user, department, or group exceeds acceptable risk levels.

Teramind’s cyber security for the retail industry can detect anomalies in:

  • Applications
  • Emails
  • Network
  • File activities
  • Printing

Immediately get notified about harmful user activity, lockout users, or take remote control of the compromised system. With Teramind’s retail and e-commerce cyber security you can stop malicious or fraudulent attempts before they’re made.

Privileged User and Third-Party Monitoring

Teramind allows organizations to create profiles for privileged users, contractors, and other third parties. From there, you can define what information and system resources each profile can access.

Further rules can be set up by behavior policies so that access to sensitive information is segregated. Information can be segregated by an organization’s security policy or on a need-to-know basis.

Rules can also be created to notify the authorities of any suspicious privileged user activity, such as:

  • Unscheduled changes
  • Unauthorized changes
  • Creation of backdoor accounts

Security Sandbox

Teramind allows you to create virtual servers on Windows, VMware Horizon, etc. Utilizing this capability, you can set up a Terminal Server for POS, vendors, and back-office workstations. Users can then login to the server using RDP keeping out of your internal network and repositories.

At the same time, you can record their activities separately, restrict access, or take control of the server. In case of an incident, your business will be immune to disruption.

Digital Forensics and Auditing

Detailed alerts for all users are included in the retail and e-commerce cyber security system. You can view any security incidents and what actions were taken by users.

Warning messages can be configured to inform the users about nonconformity and influence corrective behavior. Session recordings and history playback can be used to view the user's desktop for audit and evidence gathering purposes.

Risk Assessment and Treatment

Teramind’s retail and e-commerce cyber security system has a dedicated Risk dashboard where you can conduct risk assessments. Risk can be profiled by users, departments, or by system objects. Reports can be derived by the severity of risks or by how many times security violations occurred.

Unique Risk Scores helps you identify high-risk users or policies so that plans can be developed for treating the risks.

Compliance Management for PCI DSS, SOX, FFIEC, and More

Teramind comes with PCI DSS-specific policies and rules. These rules address many of the steps necessary to maintain the Data Security Standard for Merchants and Processors.

You can also customize Teramind to support special compliance requirements for:

  • SOX
  • GDPR

Teramind’s retail and e-commerce cyber security can also be customized for any state data privacy and notification laws.

Teramind is Ranked #1 by:

And others.

Have a Look

Cyber Security Software for Retail and E-commerce Industry with Flexible Deployment Options

Teramind Cloud - trust us the management of the Teramind deployment and infrastructure. Only install Teramind Agents on the machines you want to monitor and set up your users, policies and rules and let us take care of the rest.

Teramind On-Premise - control the Teramind implementation in its entirety. Stay off the cloud if that’s your firm’s operational model. Additionally, you can leverage LDAP groups and users to identify which users and groups to apply which policies and rules to.

Teramind Private Cloud - use your own secure, scalable private cloud implementation including AWS. Azure and more.

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