
Robust Behavior Analytics for Call Centers
Protect your call center and customer data with intelligent user activity monitoring that can detect compromises in agent actions
Did You Know?
30% of call center agents can access customer information without being on a call
5% of call center agents have intentionally participated in fraud
One solution to protect and manage
call center activity
Detect risky agent behavior on calls and between calls
Use Teramind’s responsive activity monitoring and behavioral analytics to:
Get risk assessments and threat alerts for the organization, departments or individual users
Automatically block actions putting your organization at risk
Monitor sensitive content anywhere on screen like account numbers and PII
Harness prebuilt rule templates to safeguard and enforce compliant behaviors with protected data types PII, PFI, PHI and more
Protect customer data against insider threats, fraud, exfiltration and other malicious activities
Gain oversight into your remote and seasonal workforce
Leverage Teramind’s scalable platform with flexible deployment to monitor your entire workforce:
Monitor agents anywhere with endpoint installation or terminal server deployment
Expand and decrease your Teramind solution to meet your seasonal needs
Boost the security of your remote teams with total endpoint monitoring
Ensure your anywhere workforce is on-the-clock and meeting goals
Optimize agent productivity with data-driven insights
Use Teramind’s business process optimization tools to increase efficiency and get more done:
Identify high and low performers and see the actions behind their performance
Track focus time and idle time to see when agents are getting
Limit access to distracting websites and applications that keep your agents away from calls
Find out where agents are losing time due to redundant work and process gaps
Label websites, applications and activities as productive or unproductive to see how agents split their time




