Robust Behavior Analytics for Call Centers
Protect your call center and customer data with intelligent user activity monitoring that can detect compromises in agent actions
Did You Know?
30% of call center agents can access customer information without being on a call
5% of call center agents have intentionally participated in fraud
One solution to protect and manage
call center activity
Detect risky agent behavior on calls and between calls
Use Teramind’s responsive activity monitoring and behavioral analytics to:
Get risk assessments and threat alerts for the organization, departments or individual users
Automatically block actions putting your organization at risk
Monitor sensitive content anywhere on screen like account numbers and PII
Harness prebuilt rule templates to safeguard and enforce compliant behaviors with protected data types PII, PFI, PHI and more
Protect customer data against insider threats, fraud, exfiltration and other malicious activities
Gain oversight into your remote and seasonal workforce
Leverage Teramind’s scalable platform with flexible deployment to monitor your entire workforce:
Monitor agents anywhere with endpoint installation or terminal server deployment
Expand and decrease your Teramind solution to meet your seasonal needs
Boost the security of your remote teams with total endpoint monitoring
Ensure your anywhere workforce is on-the-clock and meeting goals
Optimize agent productivity with data-driven insights
Use Teramind’s business process optimization tools to increase efficiency and get more done:
Identify high and low performers and see the actions behind their performance
Track focus time and idle time to see when agents are getting
Limit access to distracting websites and applications that keep your agents away from calls
Find out where agents are losing time due to redundant work and process gaps
Label websites, applications and activities as productive or unproductive to see how agents split their time
Speaks For Itself
Perfection for a virtual company. We are able to monitor employees’ performance. We are successfully using Teramind to satisfy SOC2 DLP audit requirements… Improved overall company security and employee performance. Needless to say, we LOVE it.
The interface and reporting capabilities of Teramind remain unmatched compared to other products we have tried. Overall, Teramind is far more advanced than other competitors. They are definitely raising the bar and I’ll back them up any day.
This tool has served me a lot at work, since it has allowed me to monitor all employees and verify all the work they do. In addition, it contains a very intuitive and powerful interface. It also has excellent functions that make it very professional.
Overall, its great and it works for what it was implemented for. It accurately tracks hours and it is both app and web based so you can use it wherever you go. Its easy to use and can work for employees and independent contractors alike. A great tool for small business owners.
Real Estate Management
Its been an amazing experience and a wonderful software that does exactly what you want! Security, control, peace of mind, the ability to know all that is going on in the organization. Very easy to use. It gives you real data! It has given us the protection that we need!
Head IT Security
The best way and tools to supervise and control employees access to data, and their actions, ability to monitor and supervise employee activity with minimum manpower resources. These tools allows me to detect waste of time by employees and wasting company resources.
Worth the money. It is as easy as setting up a new email address. Rest is all done on a few clicks. Support system is what should be for every company. Highly recommended for everyone. There isn’t anything I found to be a con. I am satisfied with the company.
This software has allowed us to save from a potential data breach and being able to catch people leaving who tried to take our IP. Very good software. A bit on the expensive side but worth every penny. Functionality is easy to get around. Has a great GUI.
Convenient and comprehensive cloud based PC monitoring software. It’s easy to install, access and monitor client PCs. This is a mature and feature-rich solution for on-premise and remote user monitoring.
IT Support Specialist
Teramind is your eyes on your company. I think Teramind is the only solution that provide all the features that I searched in a solution like this. I’ve done a lot of tests with other solutions and I couldn’t find any that satisfied my needs, but Teramind does!