User Activity Monitoring

Monitoring, Activity Tracking, Productivity Optimization & Insider Threat Detection in a Single Platform

Safeguard Sensitive Data with User Activity Monitoring

Most organizations have cybersecurity measures in place including antivirus, firewall, intrusion detection to protect infrastructure and IT assets. While these are generally good at defending the organization from external threats, they leave a security hole when it comes to employees and other internal users, third party vendors, contractors and privileged administrators who already have access to an organization’s valuable assets and sensitive data.

Whether it is a company’s intellectual property, financial records, customer data, PII, PHI or other sensitive material, it only takes one insider to engage in unwanted behavior and expose an organization to risks. In fact, majority of the data breaches in recent years involved weak or exploited employee credentials either by malicious or accidental incident (source). This is where User Activity Monitoring (UAM) commonly known as Employee Monitoring can help fill the gap.

Employee monitoring is the process of tracking all activity conducted by an employee while logged into a computer (endpoint). With a employee monitoring solution in place, businesses have the necessary means to keep an eye on their sensitive data and employees so that that they can identify and stop misuses of company data and resources.

Teramind User Activity Monitoring

Teramind user activity monitoring goes beyond the basic employee monitoring and tracking functionality and adds intelligent behavior-based analysis to provide actionable insight and automated responses to employee generated threats. It can monitor employees, third-party vendors, contractors, remote and special/privileged users. With its rules and policies, Teramind UAM captures violation incidents as forensic evidence and take action to alert, stop, block and more.

Teramind UAM can also measures employee productivity, conduct risk analysis, prevent unauthorized data exfiltration and keep track of how employees and third-party vendors access company resources while logged in at work. Finally, in case of a data breach or security incident, Teramind provides comprehensive forensic data and session recordings to identify the employees and vendors who have triggered a rule violation along with their activity footprint with pinpoint accuracy.

Teramind UAM value diagram

Teramind User Activity Monitoring Overview

Industry Statistics Prove the Need for Activity Monitoring

Colluding Employees are the Sources of Insider Threats
According to the Community Emergency Response Team, the main reasons for insider caused incidents are collusion from employees and third-parties.

48.3%

Insider-Insider Collusion

16.75%

Insider-Outsider Collusion

Employee Privilege Puts Sensitive Data at Risk
According to a survey of 400,000 member online by Cybersecurity Insiders published on The Insider Threat 2018 report.

37%

Excess Privilege

34%

Increased Amount of Sensitive Data

Employees are a Major Security Concern
Businesses agree employees are their biggest weakness in IT security - according to Kaspersky Lab and B2B International study of over 5,000 businesses.

52%

of Businesses Agree Employees are Biggest Risk

Many Employees Spend Unproductive Time at Work
According to FinancesOnline, 64% of employees use non-work related worksites every day and 85% of employees use their email for personal reasons.

64%

Browse Unproductive Sites

85%

Use Email for Personal Tasks

Teramind User Activity Monitoring Tools

Teramind UAM Delivers Immediate Business Benefits

Establish Organization-Wide Visibility and Control

Teramind visually records every action that an employee makes for over 12 objects including screen, apps, websites, files, emails, etc. Each object can be configured to take into consideration what needs to be monitored and measured and who has access to the monitored records. You can control which employees or third-party vendors to monitor, how much you want to monitor, when and for how long. This allows for both instant administrative viewing and respect employee privacy requirements as needed.

Detect Insider Threats and Vulnerabilities

First, determine what behaviors are high risk i.e. copying files to external drives, using cloud storage to share corporate files, downloading/opening files and attachments from unknown sources etc. Then, apply advanced behavior-based rules to automatically detect when employees violate the rules. Utilize sophisticated anomaly rules to identify employee activity outside the normal behavior. Immediately get notified about harmful employee activity, lock them out from the system or take remote control of their computer before any malicious or fraudulent attempt.

Protect Your Sensitive Data and Resources

Take a look at Teramind DLP if you need a dedicated data loss prevention solution. However, Teramind UAM comes with some useful data protection features too. For example, you can utilize the Activity and Schedule-based rules to prevent external drive usage, detect unusual or unauthorized network login or files transfers. Or, write rules that react to any observable employee activity like blocking an e-mail from being sent outside the company domain, receive instant notification when certain sensitive document gets printed etc. All these features can help minimize information exfiltration and data leaks by malicious or ignorant employees.

Boost Employee Productivity and Performance

Use the workforce productivity tools to track active vs inactive time, late shifts, long breaks etc. Design etiquette rules to limit unproductive behavior. For example, set a time limit on social media usage or restrict access to gambling sites.

Use intelligent content-based rules to automatically identify clues to customer dissatisfaction (angry sentiments in emails/ customer query in IM chat not answered etc.) and implement processes to provide better service.

Monitor Privileged Employees and Third-Party Vendors

Teramind allows organizations to stop potential employee-employee or employee-third party collusion attempts. Create profiles for remote, privileged, external vendors and then define what information and system resources each profile can access. Further rules can be set up by behavior policies so that access to sensitive information is segregated by the organization’s security policy, or on a need-to-know basis. Rules can also be created to notify the authorities of any suspicious privileged employee and third-party vendor activity, such as unscheduled and/or unauthorized changes to system configuration, creation of backdoor accounts etc.

Reduce Organizational Risk and Protect Yourself with Proof

Take action against a malicious employee backed by solid proof. On Teramind, you can view detailed reports for all employees including any security incidents and what steps were taken. Instant snapshots, session recordings and history playback features can be used to view employees desktop for audit and evidence gathering purposes. Video and audio recording can be exported and shared with law enforcement authority.

Project Management Benefits

Use the Revealed agent to let employees, contractors or vendors identify and track what projects/tasks they're working on or use the Hidden agent to automatically assign tasks to employees based on their apps/web activity. Use built-in scheduler to track attendance; receive alerts when employees deviate from their scheduled work hours. Timesheet and cost tracking reduce the need for manual invoicing and oversight when working with contractors or remote workers.

Additionally, Teramind has integration support for all your favorite project management tools like JIRA, Trello, BaseCamp, Redmine etc.

HR Management Benefits

HR departments can use Teramind to provide a safe work environment by monitoring internal communication channels for harassment, abuse, resentment. For example, you can create a rule to detect keywords that shows angry sentiment and take proactive measures before it escalates into a conflict. Use etiquette rules to govern acceptable usage policy and code of conduct.

Develop training materials and on-demand feedback system regarding company policy by utilizing the session recording and custom alert messaging features. Same can be used for onboarding new staff or as a guide for an exit interview.

Flexible Deployment Options

On-premise - control the Teramind implementation in its entirety, stay off-cloud if that’s your firm’s operational model, leverage LDAP groups and users to identify which users and groups to apply which policies and rules to.

Teramind Private Cloud - use your own secure, scalable private cloud implementation including AWS, Google Cloud, Azure and more.

Teramind Cloud - trust us the management of the Teramind deployment and infrastructure. Only install Teramind Agents on the machines you want to monitor and set up your users, policies and rules and let us take care of the rest.

Teramind is Ranked #1 by:



And others.

Have a Look

Looking for a data loss prevention solution instead?
One with user activity monitoring built-in?

Teramind also offers Teramind DLP, an endpoint data loss prevention solution with advanced features such as OCR, fingerprinting and content discovery to prevent malicious or negligent data exfiltration, data breaches and IP loss. Check out the video below to see how these two solutions compare:

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