Call Center Time Tracking Software
Boost call center efficiency with Teramind’s automated time tracking software. Eliminate buddy punching, reduce payroll errors, and gain real-time data that transforms underperforming teams into profit centers.
Trusted by 10,000+ organizations to improve productivity, security, compliance, and workforce efficiency.
4.6 out of 5 from 138 reviews
4.6 out of 5 from 86 reviews
4.4 out of 5 from 19 reviews
Why Choose Teramind for Call Center Time Tracking
Complete Visibility Into Agent Performance
Track time automatically while monitoring every aspect of agent productivity. Our time tracking solution provides detailed reporting on active vs. idle time, helping you identify top performers instantly and generate accurate timesheets without manual input.
Enterprise-Grade Security with Productivity Insights
Protect sensitive customer data while tracking employee productivity. Unlike basic time tracking tools, Teramind combines automated time tracking with advanced DLP capabilities to prevent data breaches while ensuring your remote teams maintain peak performance.
Seamless Integration and Scalability
Key Teramind Features for Call Center Time Tracking
Teramind goes beyond basic time tracking to deliver a workforce optimization platform that helps call centers enhance productivity, security, and operational efficiency.
Productivity Monitoring and Time Management
Track time automatically with our intelligent activity monitoring that captures every moment of the workday.
Monitor active vs. idle time to understand true employee productivity levels
Generate accurate timesheets without requiring agents to log work hours manually
Track progress on tasks and projects with real-time visibility into time usage
Identify workflow bottlenecks and optimize resource allocation across teams
Create customized productivity reports that show exactly how productive teams spend their time
Security and Data Loss Prevention
Protect sensitive customer information while maintaining complete control over your call center environment.
Advanced DLP features prevent unauthorized data sharing or exfiltration
OCR technology detects sensitive information even in images and screenshots
Role-based access controls ensure agents only access necessary customer data
Real-time alerts notify supervisors of potential security violations instantly
Screen Recording and Activity Monitoring
Gain complete picture visibility into agent activities with comprehensive monitoring capabilities.
Live screen viewing allows supervisors to monitor employee performance in real-time
Historical playback helps review past interactions for training and quality assurance
Background tracking captures all application and website usage automatically
Audio recording capabilities for complete call documentation and compliance
Workforce Analytics and Reporting
Transform raw time tracking data into actionable insights that improve team efficiency.
Advanced reporting shows patterns in employee scheduling and time spent on tasks
Compare performance metrics across remote employees and on-site teams
Track billable hours accurately for precise billing and client invoicing
Generate professional invoices based on actual hours worked and task completion
Access historical data to identify trends and maximize productivity over time
Compliance Reporting
Generate crucial reports for internal audits and regulatory inquiries to demonstrate compliance with regulations HIPAA, PCI DSS, and more.
- Document your compliance efforts with detailed activity reports
- Track potential compliance risks to demonstrate proactive privacy management
- Monitor trends in data access and usage across your organization
- Generate reports that demonstrate implementation of reasonable security measures as required by specific regulations
Project and Task Management Integration
Connect your time tracking system with existing project management workflows seamlessly.
Automatic task assignment based on agent activities and specializations
Integration with popular project management tools like Jira, Asana, and Trello
Monitor project progress in real-time with automated status updates
Track time spent on multiple projects simultaneously without switching contexts
Remote and Hybrid Workforce Support
Manage distributed teams effectively with tools designed for modern work environments.
Support remote workers with the same monitoring capabilities as office staff
Web-based and mobile app access for tracking tool functionality anywhere
Ensure remote teams stay on the same page with centralized dashboards
Validate contractor hours and manage projects across different time zones
Maintain team communication and collaboration regardless of location
Teramind's Core Features
Leverage Teramind’s unparalleled power to solve your workforce challenges.
Live View & Historical Playback
Monitor employee screens in real-time or review past activity with historical playback to gain complete visibility into user activity and computer activity.
Optical Character Recognition
Teramind’s OCR functionality allows you to extract text from images and screenshots, enhancing your monitoring and analysis capabilities.
Website
Monitoring
Track employee time spent on websites, identify unproductive web browsing, and enforce company policies with comprehensive website monitoring.
Application
Monitoring
Monitor application usage, track time spent on specific apps, and identify potential security risks with detailed application monitoring on your endpoints.
Email
Monitoring
Monitor employee emails to prevent data leaks, ensure compliance with company policies, and protect sensitive information.
Instant Message Monitoring
Track instant messages and conversations to gain insights into team communication and collaboration, and ensure compliance.
Social Media Monitoring
Monitor social media activity to protect your brand reputation, prevent data leaks, and ensure employees adhere to company policies.
Network
Monitoring
Gain visibility into network activity, identify potential security threats, and optimize network performance with network monitoring.
Citrix
Monitoring
Monitor employee activity within Citrix environments, track application usage, and ensure data security with specialized Citrix monitoring on your devices.
Remote Desktop Control
Take control of remote employee computers in real-time to provide support, troubleshoot issues, or prevent data breaches and insider threats.
RDP Session Recording
Record RDP sessions to gain a comprehensive understanding of user activity, troubleshoot technical problems, and ensure compliance.
Productivity
Analysis
Analyze employee productivity with detailed metrics, identify areas for improvement, and boost productivity across your team members.
Active Vs. Idle
Time Logs
Track active and idle time to understand how employees spend their work hours and optimize time management and productivity.
Unproductive Work
Time Analysis
Identify unproductive work time, analyze patterns, and implement strategies to improve efficiency and time management.
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What our Customers Say
“The interface and reporting capabilities of Teramind remain unmatched compared to other products we have tried. Overall, Teramind is far more advanced than other competitors. They are definitely raising the bar and I’ll back them up any day.”
Ricky H.
Government Administration
“It’s been an amazing experience and a wonderful software that does exactly what you want! Security, control, peace of mind, the ability to know all that is going on in the organization. Very easy to use. It gives you real data! It has given us the protection that we need!”
Rene H.
Head IT Security
“This software has allowed us to save from a potential data breach and being able to catch people leaving who tried to take our IP. Very good software. A bit on the expensive side but worth every penny. Functionality is easy to get around. Has a great GUI.”
Milena L.
IT Manager
