Call Center Time Tracking Software

Boost call center efficiency with Teramind’s automated time tracking software. Eliminate buddy punching, reduce payroll errors, and gain real-time data that transforms underperforming teams into profit centers.

Trusted by 10,000+ organizations to improve productivity, security, compliance, and workforce efficiency.

4.6 out of 5 from 138 reviews

4.6 out of 5 from 86 reviews

4.4 out of 5 from 19 reviews

Why Choose Teramind for Call Center Time Tracking

Complete Visibility Into Agent Performance

Track time automatically while monitoring every aspect of agent productivity. Our time tracking solution provides detailed reporting on active vs. idle time, helping you identify top performers instantly and generate accurate timesheets without manual input.

Enterprise-Grade Security with Productivity Insights

Protect sensitive customer data while tracking employee productivity. Unlike basic time tracking tools, Teramind combines automated time tracking with advanced DLP capabilities to prevent data breaches while ensuring your remote teams maintain peak performance.

Seamless Integration and Scalability

Integrate with existing project management tools and payroll systems. A dedicated customer success manager ensures smooth implementation whether you’re managing 50 or 5,000 agents, maintaining powerful time tracking data as you scale.

Key Teramind Features for Call Center Time Tracking

Teramind goes beyond basic time tracking to deliver a workforce optimization platform that helps call centers enhance productivity, security, and operational efficiency.

Productivity Monitoring and Time Management

Track time automatically with our intelligent activity monitoring that captures every moment of the workday.

  • Monitor active vs. idle time to understand true employee productivity levels

  • Generate accurate timesheets without requiring agents to log work hours manually

  • Track progress on tasks and projects with real-time visibility into time usage

  • Identify workflow bottlenecks and optimize resource allocation across teams

  • Create customized productivity reports that show exactly how productive teams spend their time

Security and Data Loss Prevention

Protect sensitive customer information while maintaining complete control over your call center environment.

  • Advanced DLP features prevent unauthorized data sharing or exfiltration

  • OCR technology detects sensitive information even in images and screenshots

  • Role-based access controls ensure agents only access necessary customer data

  • Real-time alerts notify supervisors of potential security violations instantly

Screen Recording and Activity Monitoring

Gain complete picture visibility into agent activities with comprehensive monitoring capabilities.

  • Live screen viewing allows supervisors to monitor employee performance in real-time

  • Historical playback helps review past interactions for training and quality assurance

  • Background tracking captures all application and website usage automatically

  • Audio recording capabilities for complete call documentation and compliance

Workforce Analytics and Reporting

Transform raw time tracking data into actionable insights that improve team efficiency.

  • Advanced reporting shows patterns in employee scheduling and time spent on tasks

  • Compare performance metrics across remote employees and on-site teams

  • Track billable hours accurately for precise billing and client invoicing

  • Generate professional invoices based on actual hours worked and task completion

  • Access historical data to identify trends and maximize productivity over time

Compliance Reporting

Generate crucial reports for internal audits and regulatory inquiries to demonstrate compliance with regulations HIPAA, PCI DSS, and more.

  • Document your compliance efforts with detailed activity reports
  • Track potential compliance risks to demonstrate proactive privacy management
  • Monitor trends in data access and usage across your organization
  • Generate reports that demonstrate implementation of reasonable security measures as required by specific regulations

Project and Task Management Integration

Connect your time tracking system with existing project management workflows seamlessly.

  • Automatic task assignment based on agent activities and specializations

  • Integration with popular project management tools like Jira, Asana, and Trello

  • Monitor project progress in real-time with automated status updates

  • Track time spent on multiple projects simultaneously without switching contexts

Remote and Hybrid Workforce Support

Manage distributed teams effectively with tools designed for modern work environments.

  • Support remote workers with the same monitoring capabilities as office staff

  • Web-based and mobile app access for tracking tool functionality anywhere

  • Ensure remote teams stay on the same page with centralized dashboards

  • Validate contractor hours and manage projects across different time zones

  • Maintain team communication and collaboration regardless of location

Teramind's Core Features

Leverage Teramind’s unparalleled power to solve your workforce challenges.

Live View & Historical Playback

Monitor employee screens in real-time or review past activity with historical playback to gain complete visibility into user activity and computer activity.

Optical Character Recognition

Teramind’s OCR functionality allows you to extract text from images and screenshots, enhancing your monitoring and analysis capabilities.

Website
Monitoring

Track employee time spent on websites, identify unproductive web browsing, and enforce company policies with comprehensive website monitoring.

Application
Monitoring

Monitor application usage, track time spent on specific apps, and identify potential security risks with detailed application monitoring on your endpoints.

Email
Monitoring

Monitor employee emails to prevent data leaks, ensure compliance with company policies, and protect sensitive information.

Instant Message Monitoring

Track instant messages and conversations to gain insights into team communication and collaboration, and ensure compliance.

Social Media Monitoring

Monitor social media activity to protect your brand reputation, prevent data leaks, and ensure employees adhere to company policies.

Network
Monitoring

Gain visibility into network activity, identify potential security threats, and optimize network performance with network monitoring.

Citrix
Monitoring

Monitor employee activity within Citrix environments, track application usage, and ensure data security with specialized Citrix monitoring on your devices.

Remote Desktop Control

Take control of remote employee computers in real-time to provide support, troubleshoot issues, or prevent data breaches and insider threats.

RDP Session Recording

Record RDP sessions to gain a comprehensive understanding of user activity, troubleshoot technical problems, and ensure compliance.

Productivity
Analysis

Analyze employee productivity with detailed metrics, identify areas for improvement, and boost productivity across your team members.

Active Vs. Idle
Time Logs

Track active and idle time to understand how employees spend their work hours and optimize time management and productivity.

Unproductive Work
Time Analysis

Identify unproductive work time, analyze patterns, and implement strategies to improve efficiency and time management.

Unproductive Work
Time Analysis

RDP Session Recording

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What our Customers Say

FAQs

Which is the best time tracking software?

The best time tracking software depends on your specific needs, but Teramind stands out for call centers due to its combination of automatic time tracking, security features, and comprehensive analytics. Unlike basic time tracking apps that only log hours, Teramind provides effortless time tracking with built-in productivity monitoring, making it ideal for managing high performing teams in customer service environments.

Which is the best software to track billable hours?

For tracking billable hours in call centers and legal services, Teramind excels with its automated time tracking capabilities and detailed reporting features. The system automatically captures time entries based on actual work performed, eliminating manual input errors and ensuring precise billing for clients while providing the advanced features needed for professional invoices.

What is the #1 employee time tracking tool for daily office use?

Teramind consistently ranks as a top employee time tracking tool for daily office use, particularly in call centers where employee hours must be tracked accurately. The time tracking system offers effortless time tracking through background monitoring, automatic task detection, and seamless payroll integration, making it the preferred tracking tool for organizations prioritizing both productivity and security.

Does Microsoft have a time tracking tool?

While Microsoft offers basic time tracking through tools like Microsoft Project and Teams, these lack the specialized features call centers need. Teramind integrates with Microsoft's ecosystem while providing superior time tracking data, advanced analytics, and security features that help manage projects more effectively and track attendance with greater accuracy than Microsoft's native solutions.