10 Proven Strategies to Boost Operational Efficiency
Most organizations have to work within tight margins and navigate many challenges to be successful. That’s why operational efficiency is so vital to success. Balancing a productive, engaged workforce with a lean budget can be challenging without sacrificing product or service quality. Still, efficient organizations will find they can better set and exceed realistic operational […]
Proofpoint ITM: Features, Pros, Cons & Alternatives
Insider threats pose a significant security risk to organizations, as malicious or negligent insiders can cause data breaches, intellectual property theft, and financial losses. Proofpoint Insider Threat Management (ITM) offers a comprehensive solution to address this critical challenge by providing advanced monitoring, detection, and response capabilities. In this article, we’ll explore Proofpoint ITM’s key features, […]
Mimecast vs. Proofpoint: Features, Pros & Cons
A simple email from ‘[email protected]’ and ‘[email protected]’ might not mean much to the average employee. After all, it does look alike. However, one is fake — ‘[email protected]’ and one is real ‘[email protected].’ Simple mistakes like this have contributed to a $50 billion scam business [*]. In instances like this, the question is simple: How do […]
Mastering Call Center Email Quality Monitoring
Call center quality monitoring isn’t just for phone calls anymore. Email communication is a vital part of call center operations; monitoring the quality of email interactions is crucial for ensuring customer satisfaction. Like with phone calls, evaluating email exchanges allows managers to identify areas where agents excel and areas where improvement is needed. This quality […]
Time Doctor: Features, Pros, Cons, Pricing & Alternatives
Companies constantly seek ways to optimize their workforce, streamline processes, and boost productivity. Effective time tracking and employee monitoring have become essential for businesses seeking a competitive edge. By leveraging these features, organizations can ensure that their teams are working efficiently, identify areas for improvement, and make data-driven decisions to drive growth and profitability. Enter […]
How To Optimize Your Contact Center for Peak Performance
Contact center customers don’t always behave the way we expect. Even though there are more self-service options than ever, customers are likely to call when they need help. Still, that doesn’t mean convenience isn’t important: customers still prefer AI-powered chatbots and help center articles to troubleshoot and answer quick questions. It’s hard to know exactly […]
Digital Guardian DLP: Features, Pros, Cons & Alternatives
With the increasing value and volume of data, organizations require robust security measures to safeguard their assets from insider threats and external attackers. Digital Guardian offers a cloud-delivered platform that combines deep visibility, real-time analytics, and flexible controls to prevent data theft and support compliance efforts. In this article, we’ll explore the key features, pros, […]
Endpoint Protector DLP: Features, Pros, Cons & Alternatives
Organizations are constantly at risk of sensitive information falling into the wrong hands. Whether it’s personally identifiable data, financial records, or intellectual property, the consequences of a data breach can be severe—from regulatory penalties to reputational damage and loss of customer trust. This is where data loss prevention (DLP) solutions come into play. By monitoring […]
The Call Center Productivity Playbook: Tips & Metrics
Call centers seem like something out of the 1980s. Giant rooms filled with headset-wearing workers answering calls from current and potential customers or making telemarketing pitches feel like an old-fashioned idea in our AI-affected world. However, although chatbots have taken some of the load off of customer support teams in recent years, the number of […]
Business Email Compromise Attacks: How To Prevent & Recover
Imagine receiving a work email from your finance department asking about an overdue invoice. You notice it has a few extra typos and uses strange language, so disregarding it as junk. What you don’t know is that your very busy coworker receives the same email at the same time. Because they’re more distracted than normal, […]
