Unintentional Insider Threats: The Overlooked Risk
Could your employees be unintentionally putting your business at risk? While companies prioritize protection against external cyber threats, the often-overlooked unintentional insider threats can lead to significant financial and reputational risks for your business. These threats can come from simple human errors, such as accidental data sharing, misconfigurations, or falling victim to phishing attacks. In […]
21 Warning Signs of Unhappy Employees & Low Morale
Is your team delighted and motivated, or are there signs of unhappiness that you’re missing? Employee happiness and morale are essential to keeping productivity high and retaining your best talent. However, even the most engaged teams can sometimes face low morale. In this article, we’ll go through some of the most common signs that your […]
Employee Data Theft: Warning Signs & How to Prevent
How safe is your business from an employee stealing data? Employee data theft refers to the unauthorized access, transfer, or misuse of a company’s confidential data by its employees. Whether driven by malice or negligence, this type of data theft poses a significant risk to your business’s security and reputation. As incidents of insider threats […]
Balancing Privacy & Security in Remote Work Monitoring
Remember the days of rush-hour commutes and crammed offices? With COVID-19 tripling the number of remote workers seemingly overnight, working from home has become the new norm, offering employees the freedom to ditch the daily grind and work from anywhere with a Wi-Fi connection. While this flexibility is a major perk, it presents a unique […]
Employee Productivity 101: Essential Strategies for Success
Every company must maximize its talent if it wants to be as efficient as possible. Employee productivity plays a crucial role in achieving positive business outcomes. Business success is tied to productivity, but myriad internal and external factors can impact employee productivity. Therein lie several challenges for businesses, as companies must balance operational goals and […]
Employee Productivity Monitoring: Balancing Insights & Trust
Maximizing employee productivity is key to maintaining a competitive edge, but how can you do it effectively? With the right tools and techniques, companies can identify bottlenecks, improve operational efficiency, and ensure their workforce remains productive. In this guide, we’ll explore employee productivity monitoring, explain its benefits, discuss different monitoring methods, and show you some […]
Mastering Predictive Analytics: A Beginner’s Guide
Data-driven decision-making is a necessity in today’s competitive business landscape. Companies collect data for myriad purposes, but if you aren’t using it to make business decisions, you’re failing to optimize that data. One powerful tool that can help you harness the potential of your data is predictive analytics. It can provide you with a stronger […]
The Top 10 Call Center Quality Assurance Software
It’s no secret that high customer service standards are crucial for success. This is why call centers are vital, acting as the primary interface between a company and its customers. Many organizations use call center quality assurance (QA) software to deliver consistent and excellent service. These tools monitor, evaluate, and enhance call center agents’ productivity […]
