BRMS Optimizes Hybrid Workforce Productivity with Teramind

Learn how BRMS used Teramind to optimize productivity and save on hiring costs while transforming their approach to workforce analytics.

COMPANY PROFILE

Industry: Business Services
Work Model: Hybrid (4 days office, 1 day remote)
Challenge: Maintaining productivity in transition from office to hybrid work

CHALLENGE

BRMS, like many companies, had no experience with remote work before COVID-19. As they transitioned to a hybrid model with employees working one day remotely, they noticed a decline in productivity despite maintaining the same staffing levels. This created several challenges:

Reduced output despite maintaining the same number of employees
No visibility into actual work activities during remote days
Difficulty determining if productivity issues warranted additional hiring
No objective way to verify productive time beyond physical presence
Limited tools to understand remote work effectiveness

Managers were requesting to hire more employees to help them meet their needs. But BRMS’ VP of Human Resources suspected

“Before COVID, we never even had anyone working from home. We had the same number of employees, but they weren’t getting as much work done,” explains Stacie Lautrup, VP of Human Resources at BRMS.

SOLUTION

BRMS implemented Teramind with a focus on transparency and education:

Implementation Approach:

Deployed Teramind to all employees with remote access
Communicated openly about monitoring in company meetings
Limited initial access to HR and Finance leadership during configuration
Focused on learning the system thoroughly before expanding access
Worked closely with Teramind account manager for optimization

“We decided to invest in Teramind rather than human capital at this point to make sure that we know what we’re dealing with as far as productivity.”

HOW TERAMIND SOLVED BRMS’ CHALLENGES

Specific Challenge	Teramind Solution Applied	Measurable Business Impact
Decreased productivity in hybrid work model	Comprehensive activity monitoring with login time and active hours tracking	Identified significant gaps between expected and actual productive time; enabled targeted interventions to improve productivity
Unable to determine if staffing increase was necessary	Detailed productivity analytics showing actual vs. potential output	Avoided unnecessary hiring costs by optimizing existing workforce productivity; saved significant personnel expenses
No visibility into remote workday activities	Screen snapshots and activity tracking during remote work days	Gained clear evidence of actual work patterns; transformed accountability discussions with objective data
Difficulty identifying causes of productivity decline	Time distribution analytics across applications and activities	Distinguished between technical barriers and work avoidance; developed targeted solutions for specific issues
No way to verify actual productive time vs. logged-in time	Active time tracking with productivity percentage calculations	Discovered some employees logged 8 hours but only worked 5 productive hours; established clear expectations for remote work
Inability to create appropriate accountability in remote setting	Transparent monitoring with clear communication about expectations	Created culture of accountability where remote employees understood expectations; improved overall productivity

RESULTS

Data-Driven Workforce Optimization

Teramind provided concrete data that transformed their understanding of productivity:

Identified specific gaps between expected and actual productive time
Discovered significant variations in remote work effectiveness
Created objective basis for performance discussions
Enabled optimization of existing workforce rather than expansion

Enhanced Accountability

The platform created a culture of transparency and accountability:

Established clear expectations for remote work productivity
Provided objective evidence for performance discussions
Created awareness that work activities were being monitored
Enabled identification of both underperformers and top performers

“When someone’s trying to tell us, ‘No, I was doing XYZ,’ we can say, ‘Let’s look at your screen at that time and see.'”

Balanced Recognition

Teramind provided a complete picture of workforce performance:

Identified both productivity challenges and excellence
Created opportunities to recognize high performers
Provided balanced view of hybrid work effectiveness
Established foundation for fair performance evaluation

“It validates the good too—the employees that are being overly productive.”

Financial Impact

The implementation delivered substantial financial benefits:

Avoided unnecessary hiring by optimizing existing workforce
Created a data-driven approach to resource allocation
Enabled targeted interventions instead of broad solutions
Established foundation for sustainable hybrid work model

FUTURE PLANS

BRMS continues to develop their Teramind implementation with several initiatives:

Creating department-level reports for managers
Expanding from individual to team-level productivity insights
Preparing for upcoming improvements to the Teramind interface
Exploring process improvement opportunities identified through activity analysis

“Our next goal is having a department report that we can send to the managers and our Teramind rep is amazing. He really cares, and that comes through.”