Marble Box Secures Financial Data with Teramind
Learn how Marble Box implemented Teramind to monitor sensitive financial information handling, verify compliance with client protocols, and provide evidence of proper procedures, strengthening security while improving quality assurance in financial data processing.
Table of Contents
CHALLENGE
Marble Box processes highly sensitive financial information including credit card details and banking data for clients in the financial sector. Before implementing Teramind, they faced several critical challenges:
- No visibility into how employees were handling sensitive client data
- Inability to verify compliance with client-mandated processes
- Difficulty attributing work when multiple employees used shared email addresses
- No way to provide evidence of proper procedures when clients questioned quality
- Limited ability to track actual productive time on systems
“Previously we did not have anything that we need to track or take an eye on the users and what they are working on,” explains Anil Gupta from Marble Box.
PROBLEM-SOLUTION MATRIX
Specific Challenge | Teramind Solution Applied | Measurable Business Impact |
Risk of unauthorized data transfers of sensitive financial information | Session recording with visual playback and alerts for suspicious file transfers/emails | Detected and prevented potential data leakage incidents; maintained compliance with financial data regulations |
Unable to verify adherence to client-specific processing protocols | Step-by-step recording of employee actions with timestamp verification | Reduced client disputes through the ability to provide visual evidence of proper procedure execution |
Multiple users accessing same client accounts via shared email addresses | User-specific login tracking with individual activity logs, even on shared resources | Accurately identified which specific employee handled each client interaction, enabling proper accountability and quality control |
No concrete evidence to defend against client quality complaints | Searchable video recordings of all client data handling with detailed activity logs | Successfully resolved disputed claims by showing exact process execution; strengthened client confidence in data handling |
Inconsistent process execution across large team | Standardized training videos created from expert user recordings | Reduced training time while improving process consistency; created self-service learning resources |
SOLUTION
Marble Box implemented Teramind as their comprehensive monitoring solution to address these challenges:
Implementation Approach:
- Deployed across all systems handling sensitive client data
- Created separate monitoring projects for different teams
- Provided team leaders with access to monitor their specific teams
- Integrated with existing security frameworks
RESULTS
Enhanced Security & Compliance
Teramind provided the robust security monitoring essential for handling sensitive financial information:
- Complete visibility into all user activities involving client data
- Ability to verify proper handling of sensitive information
- Evidence-based validation of compliance with client requirements
- Protection against data exfiltration and misuse
“The primary use of Teramind was to work like a CCTV camera—what activities users are doing in their desktops, what things they are doing, if there are any type of data they are taking or emailing somewhere else that we need to track.”
Quality Assurance
Teramind transformed their approach to quality management:
- Identified unintentional errors made during multitasking
- Provided evidence when addressing client concerns
- Attributed specific tasks to individual employees
- Reduced error rates through better monitoring
“When clients informed us that their processes were not done properly, we did not have any evidence to prove that all the processes were done as per their instruction.”
Productivity Insights
Teramind delivered valuable productivity metrics that traditional time tracking couldn’t provide:
- Distinguished between physical presence and productive system time
- Tracked activity percentages to identify performance patterns
- Highlighted workflow inefficiencies
- Provided objective data for performance discussions
“Through the attendance biometric you can trace how long users are in the office, but we cannot track how long users are in their systems. With the help of Teramind, we can trace and prove to management if users are not giving their full 8 hours to their systems.”
Unexpected Benefits
The implementation delivered additional value beyond security monitoring:
- Training Resource Creation: Recording capabilities provided visual process documentation for new employees
- Assessment Integrity: Monitoring during internal tests ensured exam integrity
- Standardized Processes: Visual evidence helped standardize procedures across teams
“We can use the Teramind footage as instruction documents. We can download the timeframe and easily hand it over to users who are new to that particular task.”
FUTURE PLANS
Marble Box continues to expand their use of Teramind. Future initiatives include:
- Exploring additional compliance features
- Developing more sophisticated reporting
- Expanding recording capabilities for training
- Implementing advanced behavioral analytics
“We also advise others to take Teramind as well. This is something we’re getting advantage from, and they might take even more advantage of it than we are.”
ABOUT TERAMIND
Teramind helps companies protect sensitive data, monitor employee activities, and optimize productivity in today’s complex work environments. Our comprehensive platform provides visibility into digital activities, creating more secure, compliant, and efficient workplaces.
