Business Email Compromise Attacks: How To Prevent & Recover
Imagine receiving a work email from your finance department asking about an overdue invoice. You notice it has a few extra typos and uses strange language, so disregarding it as junk. What you don’t know is that your very busy coworker receives the same email at the same time. Because they’re more distracted than normal, […]
Call Center Screen Monitoring: Use Cases & Benefits
Today’s average call center interaction doesn’t look how it used to. We expect today’s call center employees to be highly tech-savvy and ready to handle customer issues via phone, email, and live chat. We also require them to have access to sensitive data, which they’ll often pull up on their screens during a call so […]
