When Be Tech Secure, a managed service provider (MSP), needed a better solution for their SME clients struggling with remote work productivity and data security, they turned to a familiar partner: Teramind. With multiple years of experience with the platform across multiple companies, Jorge knew exactly what differentiated Teramind from competitors—innovative technology, exceptional support, and billing flexibility that rarely sees customer churn.

Now serving larger companies across Europe, Be Tech Secure has made Teramind a cornerstone of their security stack, helping clients discover they’re often far less productive than they believe while providing tangible solutions. Jorge’s team strategically navigates European privacy regulations by positioning Teramind as “workforce intelligence” rather than monitoring.

The MSP Focused on SME Success

This European MSP specializes in the underserved SME market, targeting companies with 50-250 employees who often lack resources and awareness of modern security solutions. Their comprehensive managed services operate on a per-user-per-month model, covering everything from endpoint detection to virtual CISO services.

“Everything we do is managed services,” Jorge explains, emphasizing their commitment to ongoing support rather than one-time implementations. Their approach centers on having “one solution for every problem in the marketplace,” with core focuses including:

• Managed detection and response
• Endpoint security
• Cybersecurity awareness training
• Penetration testing
• Data loss prevention and productivity monitoring via Teramind

From Poor Support to Partnership Excellence

Be Tech Secure’s previous DLP partner left them frustrated and underserved. “Support was poor, and we really lacked the resources to help us develop,” Jorge recalls. This experience made Teramind’s approach even more valuable.

When a large customer’s license key failed after renewal, Teramind’s response showcased what true partnership looks like. “Support was on the case, there was billing copied in, and Max was involved, and so was Jeff,” Jorge notes. This comprehensive response demonstrated to the customer that their MSP had reliable vendor backing.

“It takes years to build trust with a customer,” Jorge emphasizes. “All we really need is one incident to ruin it all. Having a partner where we can really rely on makes it very attractive for us.”

Technology That Differentiates

In a crowded MSP market, differentiation is crucial. Be Tech Secure deliberately avoids commoditized products, instead partnering with “best of breed and innovative solutions.” Teramind fits perfectly into this strategy.

“We don’t see many technologies out there in the marketplace, and we’ve done a lot of research,” Jorge states. After 15 years of watching the industry evolve, he considers Teramind “one of the leaders for these types of technologies.”

The platform’s low churn rate particularly impresses him: “Customers that have Teramind rarely churn. That’s another major testament for the solution itself.”

Revealing the Productivity Truth

SME companies often operate under dangerous assumptions about their productivity. “They think they’re productive, but they’re not productive,” Jorge observes. Teramind evaluations consistently deliver eye-opening results.

The MSP provides tangible reports showing:

• Where productivity is being lost
• Specific areas needing improvement
• Unknown organizational issues
• Clear visibility gaps in operations

“It’s quite an eye-opener for a lot of our customers because they don’t actually know what’s going on,” Jorge explains. “They have no visibility, especially in small to medium-sized companies.”

Navigating the Hybrid Work Challenge

COVID’s shift to hybrid work created new blind spots for European companies. With many organizations operating remotely 3 out of 5 days, leadership lost visibility into basic operational metrics like login times, actual working hours, and productivity patterns.

This challenge became even more pressing after recent reports showed “the UK is less productive than everybody else in Europe.” Jorge attributes this partly to companies lacking visibility and not knowing solutions exist. His company’s mission is to “engage companies around productivity and show them there is a solution to the problems.”

The European Privacy Navigation

Operating across Europe requires careful navigation of diverse privacy regulations. Be Tech Secure takes a pragmatic approach:

• Implement carefully: European countries with acceptable usage policies
• Address concerns directly: Combat “Big Brother” perceptions through feature flexibility

“One of the challenges we have is convincing customers that with the flexibility in features, we don’t have to engage it as a Big Brother-type product if they don’t want to,” Jorge explains. The ability to turn features on and off helps address privacy concerns while maintaining functionality.

Proactive Sales Through Security Assessments

The MSP employs a sophisticated approach to introducing Teramind:

1. Large enterprises: Often know what they want and come requesting specific solutions
2. SMEs: Require education about available technologies
3. Security assessments: Free half-day evaluations that naturally lead to Teramind discussions

“A lot of them don’t know that these technologies actually exist,” Jorge notes about SME clients. Through security assessments covering endpoint security, detection and response, and cybersecurity training, they naturally introduce productivity and data loss prevention concepts.

Building Managed Service Success

The partnership has evolved significantly from simple license resale to comprehensive managed services. “We don’t want to be in the industry of just reselling,” Jorge emphasizes. “Many managed service providers make their money from the services they offer in addition to the sale of licenses.”

Key partnership elements that drive success:

• Flexibility to generate trials and manage licenses
• Strong account management relationships
• Technical support accessibility
• Billing department engagement
• Marketing support and co-branding opportunities

Advice for MSPs Considering Teramind

Jorge’s guidance for other MSPs is refreshingly straightforward:

1. Sign up immediately: “Just go on the website and sign up for the partnership program”
2. Build relationships: Connect with your account manager and internal teams
3. Leverage all support: Take advantage of technical, service, marketing, and sales resources
4. Trust the process: “The rest will come naturally. It will grow.”

He emphasizes that relationships are paramount: “The key to Teramind is the relationships offered as a vendor.” In contrast to large vendors, where quotes take weeks and portals frequently fail, Teramind provides the level of support MSPs need to serve their clients effectively.

Growing Together

As Be Tech Secure markets to thousands of contacts and actively promotes their Teramind partnership, they see tremendous growth potential. “There’s definitely more business for both of us,” Jorge predicts, planning to highlight the partnership across their customer base.

For MSPs serving the underserved SME market, particularly in Europe, where productivity challenges and privacy concerns intersect, this case study demonstrates how the right technology partner can transform service delivery. 

Through Teramind, Be Tech Secure provides tangible insights that help SMEs understand and improve their operations in an increasingly hybrid world.