Executive Summary

A financial services organization facing strict regulatory requirements needed a way to secure internal data and foster responsible system usage among employees. Led by their Director of Information Security, the company implemented Teramind to monitor their users. By doing so, they successfully identified and resolved verified instances of data exfiltration while establishing a fair, evidence-based investigation process.

Customer Profile

• Industry: Technology / Corporate Services
• Key Stakeholder: Director of Information Security
• Primary Objective: Prevention of insider threats and data exfiltration

The Challenge: Ensuring Internal Diligence

The organization aimed to eliminate “insider threats” and ensure employees were acting responsibly when using official systems. With a workforce that includes developers and staff handling sensitive data, the Director of Information Security needed a robust tool to prevent data exposure and exfiltration.

Beyond security, the company needed a solution that could assist with financial regulations by enabling “proactive incident discovery” rather than reactive damage control.

The Solution: Service-Led Selection

The organization explored several tools before selecting Teramind. While feature sets were important, the deciding factor was the “outstanding customer service” provided during the evaluation.

Key Use Cases

• Insider Threat Detection: The primary use case is ensuring no data exfiltration occurs and maintaining diligence over internal security.
• Structured Investigations: Rather than immediately terminating employees when an alert triggers, the security team uses Teramind to investigate incidents “step-by-step.” This ensures they understand how an incident took place before making a decision.
• Regulatory Compliance: The tool is used to meet regulatory standards through proactive monitoring and discovery.
• Productivity (Secondary): While utilized, productivity tracking is a minor use case compared to the focus on security.

The Results: Caught and Resolved

Since implementing the software, the security team has moved from theoretical protection to active prevention.

• Stopped Data Exfiltration: The Director of Information Security confirmed they found “few issues” regarding exfiltration and were able to solve them easily using Teramind.
• Tamper Detection: The team is actively working with Teramind support to counter sophisticated evasion attempts, such as developers attempting to disable monitoring agents or bypass restrictions.

The Experience: A Partnership Approach

The client highlighted the relationship with the Customer Success team as a critical component of their operations.

• Responsive Support: The client described the support experience as “wonderful,” noting that their dedicated Customer Success Manager is always their “first go-to person” who provides resolutions quickly.
• Global Availability: Despite time zone differences, the client noted that the Teramind team is always available to jump on calls and address issues.

The Verdict

• Advice to Peers: When asked what advice they would give to other companies, the Director stated: “Just go with Teramind… though you are sitting in different time zones, you are available and able to take our calls and address our problems.”