In 2019, a Gallup study found that 13% of employees in the U.S. reported feeling actively disengaged in the workplace. This group contributes to nearly $600 billion in lost revenues for companies in the U.S. every year. The same study found that a shocking 52% of employees are described as […]
In today’s digital-first business environment, 77 percent of organizations report making data-driven decisions to further company objectives and determine best practices. Increasingly, this applies to every business facet, including employee management. 90 percent of companies say that people analytics are a “core component of HR strategy, informing everything from hiring […]
Avoiding EHR downtime in healthcare today is one of the top priorities for care providers. Not only does EHR downtime add stress to care teams and their workflows, it also affects patient care. Without access to EHR, or electronic health records, health and medical care providers are unable to access […]
Until recently, the banking and finance industries took a “slow and steady” approach to digital transformation. But like all other industries, when faced with a global pandemic, that quickly changed. What seemed like an almost overnight digital transformation of the finance industry was welcomed. Not only did these moves win […]
The financial sector has experienced some of the most notable data breaches in recent years. Between 2017 and 2020, three major players, Equifax, Capital one and Experian, all fell victim to attack. These data loss events affected hundreds of millions of consumers and cost the affected companies hundreds of millions […]
Like with any other business, keeping performance and productivity up to speed is necessary to the success of the call center and the business it serves. Quality assurance software provides call centers with a means to gauge service standards but fails to provide insights on how and where agent productivity […]
Call centers are by and large measured by two differing KPIs: ASR and customer satisfaction. These metrics for call centers’ success often compete. In order to answer more calls, agents may sacrifice the customer experience by rushing through calls; or, reversing that, spend too much time on individual calls, lowering […]
HR wants new technology to improve their workflows. A Gartner survey revealed 41% of HR leaders are focused on making better use of technology in their departments. While payroll and timecard software have become the new norm, there’s one tool that’s often overlooked when it comes to HR applications: optical […]
Optical character recognition, or OCR, transformed the way companies conduct business. The ability to turn hard documents, PDFs and images into searchable, translatable, editable text eased processes and improved customer and client interactions. But businesses at large don’t have to be the only ones that profit from using the technology. […]
No technology revolutionized the business world’s digital transformation like optical character recognition. At first, OCR made quick work of digitizing backlogged paperwork. Then, it became an integral part of the consumer experience with QR codes. Now, it seems like there isn’t a process OCR doesn’t make easier, faster or more […]