Ten Eighty Hospitality: Protect Client Data, Pay a Global Team Accurately
How a fully remote, BYOD services company uses Teramind to protect payment data, run accurate payroll, and back HR decisions with screen-recorded evidence.
Executive Summary
Ten Eighty Hospitality, a global services company, runs a fully distributed operation with no physical offices, no company-owned devices, and employees scattered across multiple countries and time zones. For a business that handles sensitive client payment data and operates entirely on trust, the risks are significant: productivity is invisible, fraud is hard to prove, and employee accountability is difficult to enforce across tens of thousands of miles. After switching from a limited competitor to Teramind, Ten Eighty Hospitality built a foundation for data protection, accurate payroll, and evidence-backed HR decisions, all within a compliance-conscious, consent-first framework.
The Challenge
Ten Eighty Hospitality’s business model creates unique operational and security challenges that traditional tools simply couldn’t address. With every employee working from a personal device, from any location in the world, the company needed a solution that could keep pace.
Key Pain Points:
- No biometrics or physical clock-in: With no offices and no company-owned hardware, there was no reliable way to record employee hours for payroll without a dedicated system.
- Global data exposure: Employees regularly travel internationally while continuing to work, creating a constantly shifting security perimeter with sensitive client data, including payment card information, in play.
- Limited evidence for HR actions: Activity logs alone weren’t sufficient to document policy violations or suspected fraud in a way that could hold up to employee disputes.
- Insufficient prior tooling: Their previous platform lacked screen recording entirely, a critical gap that made data protection and fraud documentation impossible.
The Solution
When the limitations of the existing solution became clear, the team decided to introduce Teramind based on prior experience with the platform. Since making the switch, it has become core infrastructure across IT, HR, operations, and compliance.
“Once we were introduced to Teramind, we immediately decided to switch over. There are lots of limitations with the previous tool, but Teramind addresses all those limitations, especially screen recording. If there's just figures and logs, it's not enough — you have to have evidence. The screen recording really helps with documentation if fraud has really been committed.” — Dale Cruz, Director of Operations, Ten Eighty Hospitality
The platform is deployed company-wide with a revealed agent, a deliberate compliance decision given that employees use personal devices.
Consent-First Deployment. With a BYOD policy, transparency and data privacy were of the utmost concern for the company. Teramind's revealed agent aligns perfectly with this requirement.
“During onboarding, we let all new employees know that their computer screens are monitored. We also advise that if they need to check personal sites like social media, they can pause Teramind and then reactivate it once they resume work.” Cruz said.
Time, Attendance, and Payroll. With no biometrics or physical offices, Teramind serves as the company's virtual timeclock. Its time and attendance data ensures employees are paid accurately, whether they're working locally or anywhere in the world. This seamless time capture has made payroll smooth, reliable, and flexible for a distributed workforce.
“Though we don't have the typical biometrics of clock in and clock out, we're using Teramind on this aspect, and it is correctly recording all the hours of the employees. For HR and payroll, I'm 100% happy with how Teramind is working for us.” Cruz said.
Data Protection Across Borders. To ensure proper handling of sensitive information, Ten Eighty Hospitality turns to Teramind's session player.
“If needed, we can use our recordings to show that no fraud occurred at a specific time and date. And if something does go wrong, we can see it in the system and address it promptly. Teramind helps us identify and resolve these situations.” Cruz said.
HR Documentation and Employee Investigations. Beyond everyday visibility, Teramind has served as a critical evidence layer when investigating potential violations. In cases where behavioral patterns indicated misconduct, including data privacy violations and the capture of sensitive personal information, screen recordings provided the documentation needed to make and defend termination decisions.
Productivity Visibility. With team members working remotely anywhere in the world, visibility into productivity is key. Teramind helps by providing activity reports, giving managers the insights they need to stay on top of performance, regardless of where employees are working.
The Results
Fraud Caught, Documented, and Acted On. Teramind has supported HR on multiple occasions, from reviewing employee performance to addressing disciplinary issues. While activity logs can sometimes leave questions, screen recordings remove any doubt, giving leadership the confidence to act decisively when policies are violated.
Accurate Payroll for a Fully Distributed Workforce. Time and attendance data from Teramind now feeds directly into payroll processing, replacing manual timekeeping and eliminating the guesswork that came with managing a globally distributed team. For the HR and operations team, this alone justifies the platform.
Managers Turned into Believers. Executive leaders were initially concerned about visibility on personal devices. That changed once the team understood Teramind's true purpose. When presented as a platform for shared security and coaching, adoption became about education rather than enforcement.
“It goes down to building the awareness and education towards the team that Teramind is not merely a monitoring system, but a partner that you will find the usefulness of over time when you need it most.” Cruz said.
The Experience
Ten Eighty Hospitality operates across a mix of Windows 10, Windows 11, and multiple macOS versions, a technically complex environment for any platform. Teramind has handled it reliably, with a recent macOS patch resolving earlier concerns about keyboard activity capture on Mac devices.
On the administrative side, deployment is straightforward: new employees receive a single onboarding email with step-by-step installation instructions, and the IT Director can confirm successful installation directly in the Teramind dashboard without requiring back-and-forth with the end user.
“It's easy to install on their end with just one email — even if they're not a technical person.” Cruz said.
The strong customer relationship with their Teramind account manager has been a consistent highlight: proactive check-ins, prompt ticket follow-up, and regular reminders about under-utilized features have helped the team extract more value from the platform.
Looking Ahead
Ten Eighty Hospitality is actively evaluating Teramind's DLP capabilities as a next step, and is exploring API integrations with Freshdesk, HubSpot, and NICE inContact CX1.
Advice for Companies Considering Teramind
Cruz’s guidance to other organizations, particularly those managing remote workforces or with a BYOD policy, centers on communication and framing:
Lead with the ‘why,’ not the ‘what.’ Employees using personal devices might understandably worry about having their screens recorded. The focus should be on helping them see that Teramind safeguards them as much as it does the company.
When a client disputes a transaction, a screen recording can show exactly what happened. It can help prove whether the agent handled the transaction correctly or if a mistake was made. This makes it easier to confirm the truth and resolve the issue fairly.
- Make consent part of the culture. Using the revealed agent and building screen recording into the onboarding conversation, rather than treating it as a hidden policy, builds trust and ensures legal compliance in jurisdictions with strong data privacy laws.
- Invest in the relationship with your CSM. Engaging deeply with your customer success team unlocks features and reporting capabilities that aren’t always obvious out of the box and that can significantly expand the platform’s value over time.
The Bottom Line
Ten Eighty Hospitality runs one of the more technically complex Teramind deployments: a fully remote, globally distributed team using personal devices across multiple operating systems and jurisdictions. Teramind manages it all — serving as a payroll system, fraud documentation tool, remote coaching platform, and data protection layer, making operations seamless, secure, and efficient.
What They’ve Achieved:
- Accurate time, attendance, and payroll reporting for a 100% remote, global workforce — no offices or biometrics required
- Screen recording-backed documentation for employee investigations and terminations that can withstand legal scrutiny
- Payment data protection with verifiable proof in client dispute scenarios
- A consent-compliant deployment model that satisfies data privacy regulations across multiple jurisdictions
- A 10/10 platform rating from both IT and Operations leadership