Teramind is currently seeking a support engineer to join our support team. The support engineer operates at the intersection of product functionality and plays an integral role in maintaining our top-level product experience standard.
We pride ourselves on being a fully-remote, forward-thinking company where experience speaks volumes. There are no educational requirements for this position, but candidates must have 3 years of relevant experience as a support engineer or in a similar role, a driven attitude and the ability to work remotely.
This is a fully remote, from anywhere, full-time position. Working hours align with your location’s normal business hours.
Minimum 3 years of relevant experience as technical support/support engineer or in a similar role
Ability to navigate comfortably in Windows and Linux shell
Knowledge of Zendesk or similar ticketing system
Basic understanding of B2B SaaS products, IT security
Ability to translate intricate technical details to simple, understandable terms
Strong interpersonal skills and ability to work with customers & cross-functional teams
Excellent communication skills with written and oral English fluency
Provide technical support and advanced-level troubleshooting to customers
Triage complex customer services issues received through various customer service channels
Maintain high customer satisfaction while managing operational expectations
Become a product expert and maintain a deep understanding of product functionality
Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
Identify trends in support requests to help create long term solutions
Be resourceful. You’re a self-starter that does what it takes to get the job done whether that’s learning new skills, acquiring new certifications or outsourcing the task accordingly.
Love success. You strive to deliver measurable, positive results and get excited when your work benefits the company and advances its goals.
Conquer failures. You can’t win them all, and when you don’t, you own up to your mistakes, learn from them and avoid repeating them.
Work smart. You work efficiently with unparalleled work ethic and exceed every expectation of every task put in front of you.
Think big. For you, it’s not just a job, it’s an opportunity to redefine the rules, change the game and dominate the world.
Full Time, Remote Job Type
Salary Commensurate with Experience
Teramind is the leading solution provider of employee monitoring, threat detection and data loss prevention. We bring businesses around the globe peace of mind by providing data-backed insights that empower their processes and workforce.