Head of Customer Success


Teramind is looking for an experienced, strategic, and highly collaborative leader to grow its Customer Success organization. In this newly established role, you will be responsible for defining the strategic direction of Customer Success. You will do this by crafting strategies based on customer needs, attracting top talent to join a team of customer success reps, and setting and measuring customer success metrics.

This role requires a combination of strategic thinking and operational excellence, a passion for results, and an attitude that anything is possible. The right candidate will thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, collaborative and not afraid to take risks.

This a REMOTE, customer-facing position.

Primary Responsibilities

Qualifications and Experience

About us

Founded in 2014, Teramind is a leading, global provider of employee monitoring, insider threat detection, and data loss prevention solutions. Over 4,000 organizations in finance, retail, manufacturing, energy, technology, healthcare and government verticals across the globe trust Teramind’s award-winning platform to detect, record, and prevent malicious user behavior in addition to helping teams drive productivity and efficiency. The platform is available in cloud-based, on-premise, and private cloud deployment options to meet any organization’s requirements.

Teramind is headquartered in Miami, Florida, with sales and support operations around the world. We are growing fast and hiring aggressively for sales, marketing, support and development positions worldwide. Visit https://www.teramind.co/careers to apply.


Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.